You will find below a selection of articles and documents that we recommend for training new staff members.
Front of house/Counting staff:
Counting/sorting and eligibility:
- Counting and sorting containers
- The 8 material types
- How to determine eligibility + DWER list of eligible beverage containers
- Eligibility series posters
- Dealing with contamination and non-eligible containers
- Contamination table
- Dealing with contamination and ineligibles at Drop & Go station’s
Transactions and POS system:
- Transactions over 825 and 1500 containers + bulk declaration form
- Unidentified bag process (for Drop & Go’s)
- POS user manual
- Erroneous transactions: What to do if you enter the wrong transaction in the POS?
Logistic
Safety and compliance:
- Reporting fraud – Our whistle blower service
- How to deal with difficult customers
- INCIDENT REPORTING – When should you report an incident
- Security for your staff, customers, and visitors
- Children on site
- Covid-19 Plan
Other:
- Presentation of the help desk + Help desk cheat sheet
- Reinventing your 10c containers
- Customer payments and delays
The items below are not essentials but recommended for a better understanding of the scheme in general:
Site Manager
All of the above documents and articles (Front of house/Counting staff)
Commercial agreements:
Logistic
- Logistic providers
- Logistic providers contact list
- Processors, recyclers and MRFs
- Manifesting with your POS system
POS system/IT:
Operations:
- Updating operating hours or planned closure
- Emergency/unexpected closure
- Updating contact details
- Complaints handling at your refund point + Customer complaint form
- Missing payment – process for RPO + Missing payment – Collection of information
- Different types of Refund Points
Safety:
Marketing and communication
Compliance and Scheme integrity :
Recommended :
- Additional site(s) application for existing operators
- Benefits calculator – how it works
- Activate a Pop up event. Process and best practice
- Bins and bins lids ordering process