FAQs

WARRRL

Who is responsible for operating the Container Deposit Scheme?
  • The Western Australian Government appointed WA Return Recycle Renew Limited (WARRRL) to establish and operate Western Australia’s container deposit scheme.
  • WARRRL is a registered not-for-profit (NFP) organisation and is committed to establishing an effective, convenient, accessible and low-cost container deposit scheme for Western Australia; ensuring consumers can collect a 10c refund for each eligible container and that the scheme provides significant benefits through reduced beverage container litter, increased recycling rates and opportunities for community participation and involvement.

Pricing

How are price increases calculated?
  • Pricing increases are calculated based on the current and forecasted recovery rate, as well as the cash flow required to ensure the Scheme can continue to operate and grow in future years.
Do the costs for the FRS differ across different containers?
  • Yes, the costs do differ slightly depending on the material of the container.
How is the container deposit scheme funded?
  • The FRS that supply eligible beverage containers into Western Australia fund the Scheme. The contribution that each business makes to the Scheme is based on their sales volume in Western Australia. The price charged per container differs across the different material types accepted by the Scheme.
Who makes the decision to pass on the increase to First Responsible Suppliers (FRS)?
  • WA Return Recycle Renew (WARRRL) is the government-appointed coordinator of the container deposit scheme in WA, also known as Containers for Change. It is our responsibility to ensure the Scheme has adequate liquidity and meets recovery targets.
Will there be price increases in the future?
  • As more consumers and WA residents take up the opportunity to return their eligible containers and receive a refund, more liquidity is needed to ensure the continued success of the Scheme. As such, the costs to operate the Scheme are expected to change over time, and WARRRL will continue to review Scheme pricing to maintain liquidity to fund the Scheme.
  • Should recovery rates increase ahead of expectations or market conditions change, WARRRL reserves the right to amend pricing accordingly. However, we remain committed to providing an extensive notice period (as close to 16 weeks where possible) to support FRS and retailers in managing any changes.
Why is the cost per container more than the 10c refund?
  • FRS are only charged for their share of the overall costs of the Scheme. This includes the cost of refund amounts paid for containers redeemed, plus operational costs of running the Scheme (such as refund point handling fees, logistics and processing costs, and other overheads of WARRRL). WARRRL does not derive any profit from operating the Scheme, as it is a registered not-for-profit entity.
  • The exact formula used to determine this charge can be found here.

Invoicing

I’ve received an estimate on my invoice which isn’t correct, how can I change this?
  • An estimate is generated by the system if you have not submitted your sales volumes by the 15th of the following month (or the nearest business day if the 15th falls on a weekend/public holiday). You can login to the portal and submit your volumes and any debits/credits from the estimate will be reflected in your next invoice.
I need to change my sales volumes from over 12 months ago but they are locked on the portal, what do I do?
  • Please send your request to [email protected]. The team can update your previous sales volumes on your behalf. Please note you may have to provide an updated statutory declaration for the relevant financial year to reflect the updated volumes.
Can I be invoiced quarterly?
  • If you are considered a ‘minor beverage supplier’ i.e. you are selling less than 300,000 beverage products in a financial year you can request to be invoiced quarterly. Please email [email protected] to request this.
I submitted my sales volumes but when my invoice was sent out I realised I made a mistake, how do I update this?
  • If you have submitted incorrect sales volumes by mistake please make your adjustments on the portal. Detailed instructions on how to do this are located here.
  • Please note your adjustments will be reflected in your next invoice after they have been approved by the auditor, the cut off date for sales volumes submissions and adjustments is the 15th of each month. If you submit your updated volumes after this date the adjustment will be reflected in the following months invoice.
I entered in my sales volumes but my invoice is showing a different amount to what I entered
  • The cut off for sales volume submissions is the 15th of the following month. For example if you are submitting volumes for February you need to enter them in by the 15th of March. If you don’t submit on time the system will generate an estimate based on previously submitted sales volumes. You can still submit your sales volumes via the portal and any debits/credits from the estimate will be reflected in your following invoice.

FRS

How do I enter into a supply agreement and register my containers?
  • Please use the step by step instructions here to register for your supply agreement. Once your supply agreement is fully signed by your company and WARRRL, you will be able to access the portal to register your products and submit historical sales volumes.
If we manufacture a beverage product in WA and then sell to an organisation in a state that doesn’t have a container deposit scheme, do we still pay for the scheme in Western Australia?
  • No, you will not be subject to the scheme’s costs in Western Australia. If your beverage product is not sold to a party in Western Australia no Western Australia container deposit scheme costs are payable, assuming your containers move from the manufacturing warehouse in WA to the customer’s warehouse in the non-container deposit scheme State.
We are already being charged a CDS levy by a manufacturer, do we still need to pay WARRRL invoices?
  • If you are considered a First Responsible Supplier and you are supplying eligible beverage containers into Western Australia you are required to make payments towards the scheme. If you are also being charged a CDS levy by a beverage manufacturer you will need to liaise with them to ensure you are not paying more than you are required.
Can I opt out of the scheme?
  • No, you cannot opt out. If you are deemed the First Responsible Supplier and are suppling eligible containers into WA you are required by law to sign a supply agreement with WARRRL and contribute to the scheme.
  • It is an offence to sell an eligible container in Western Australia without entering into an agreement with WARRRL and registering your eligible containers via the business portal.
We are a re-use business; our customers return our reusable containers to us. Do we need to sign a supply agreement and pay a contribution for our sales volumes?
  • Returnable/refillable containers are not eligible containers under the container deposit scheme and are exempt from scheme costs. Refer to regulation 3B.
I have a signed supply agreement with WARRRL and can access the QLD portal but can’t access the WA portal.
  • If you have a supply agreement fully signed with WARRRL you should have access. Please contact [email protected] to check this. QLD and WA schemes are run separately so you do not automatically have access to both portals even though the portals are very similar.

Products

What containers are considered eligible in the Scheme?
I made a mistake when registering my product, how do I make an amendment?
  • You can make amendments to products via the business portal, under the Actions heading click on the ellipses button (3 dots) next to the product you wish to amend and then click on Edit. From here you will be taken to a screen where you can amend the details of your product. Once you are happy with the updated details press submit.
  • Once the amendment has been made it will need to go through the same process of approval as a new registration. Your product is still able to be redeemed by customers while it is being approved.
    FRS - Products
  • Please note you will not be able to edit the barcode of your barcode. Each barcode is a unique product identifier so a change in the barcode will mean you need to register a new product.
My product is showing as already registered but I am the First Responsible Supplier, how do I transfer it into my name?
  • Email [email protected] with the product barcode and description and we can assist in providing more information for you.
  • A list of products were approved under WARRRL’s name prior to the start of the scheme to ensure consumers could redeem as many products as possible. Your product may already be approved under WARRRL’s name, if this is the case we can arrange for it to be transferred back into your name.
My product is already approved in the QLD portal but I can’t see it in the WA portal?
  • The QLD and WA schemes are completely separate. Each of your products supplied into WA must be registered in the WA portal once your supply agreement is signed.
  • There is no transfer of product approvals between QLD and WA even though the portals look very similar.
What is my products registration number?
  • The WA scheme doesn’t use registration numbers for products, each product is identified by its barcode.
I entered my barcode incorrectly in the portal, how do I update this?
  • Each barcode is a unique product identifier so a change in the barcode will mean you need to register a new product.
  • To do this log into the business portal, click on the ellipses button (3 dots) next to the product you wish to change the barcode of and then click on Copy. This will copy over the information of your product with the incorrect barcode. Then you can enter in the correct barcode and click on submit.
  • Please email [email protected] to request the incorrect product barcode be removed from the system.FRS - Products
I am no longer the First Responsible Supplier for a product registered under my name, how do I remove it?
  • If the product will no longer be supplied into WA, for example if the product is being discontinued, please get in touch with [email protected] to request the product be removed from the portal. Please note if the product is removed and then you decide to start supplying it into WA again you will need to re-register your product as if it was a new product.
  • If you are no longer the First Responsible Supplier but the product will still be supplied into WA. Please complete the attached transfer form and send through the details of the new First Responsible Supplier to [email protected].
How long does it take for a container to be fully approved?
  • The whole approval process can take up to 35 business days or 7 weeks (assuming no further information is required) however the product is usually approved earlier than this. This process cannot be escalated in any way.
  • It’s recommended that you register your product on the portal as early as possible to ensure it is approved in time for release.

Exporters

What is an export rebate?
  • An export rebate is a refund on the contribution the beverage manufacturer has paid on eligible beverage containers sold or supplied in Western Australia that are then exported to another state or overseas.
What are my obligations as an exporter?
  • Each month you export products from WA you will need to submit the volumes you exported through the business portal (referred to as an export sale statement) including what state the products were exported to and who was the First Responsible Supplier of these products. If you need to adjust your previously submitted volumes please follow the instructions outlined in the user guide.
  • You also need to sign a statutory declaration at the end of each financial year confirming your previously submitted volumes.
When will my refund be paid?
  • WARRRL will pay exporters by the 15th of the following month if the export sale statement has been submitted on time.
  • For example, if the export sale statement was provided between:
    • 16 May 2021 and 14 June 2021 inclusive:
      • the invoice will be prepared on 1 July 2021 (the first Business Day of July) and
      • paid by 15 July 2021.
    • 15 June 2021 and 15 July 2021 inclusive:
      • the invoice will be prepared on 1 August 2021 and
      • paid by 15 August 2021
Who can claim the export rebate?
  • A company that exports beverage products in eligible containers can claim the export rebate if the containers have had the scheme costs paid, and there is an export rebate agreement with WARRRL in effect.
When is the deadline for submitting export sale statements?
  • The lodgement deadline for export sale statements is the 15th day (or nearest business day) of the following month. For example, to claim exports made in March 2021 the deadline is Friday 14th of May 2021, being the nearest Business Day to the 15th of the month two months after the operating month.

Contact Us

WARRRL Commercial

For all queries relating to your supply agreement or export rebate agreement, your obligations as an FRS or Exporter, changes to your company information or requesting portal access please contact our Commercial team at:

Email: [email protected]

Contact Centre

For technical issues relating to the portal (accessing or registering your products) please get in touch with the Contact Centre at:

Email: [email protected]
Ph: 13 42 42

The Contact Centre opening hours are:

Mon – Fri 8am- 5pm (AWST)
Sat 9am – 2pm (AWST)
Sun CLOSED